Basement Salon Shangri-La Plaza

Magagaling gumawa

I just had a very upsetting experience with this salon. I got a layered haircut from one of their senior stylists, Mike. Before the haircut, I specified to him to make sure that all layers were longer than chin length, and he reassured me that he would follow that instruction. When he was done, I saw that he created some layers that were way above my chin. And when I brought this up with him, all he did was dismiss me and insist that that was how the cut was naturally meant to be. Looking back, I wish I had taken the word of the other reviewers who complained about the service they received. I will not be returning to this salon.

Got the worst haircut of my life last March 2025 in the Shangrila Branch. The junior hairstylist got a huge chunk of my hair, cut it…to give me "bangs." Up to this day, my hair is still not back to its normal state. I can’t tie it up without a huge chunk of hair falling to the side. Not to mention, the concierge who assisted me had zero empathy when I said I was unhappy with my haircut. Not even a sorry was offered. Not even a "we will take this up to management" response. Absolutely do not recommend it here, especially if you want to get your haircut by a Junior Hairstylist

If I could leave negative stars, I would—this was such a disaster that I’m in SHOCK with what I had to walk out of here looking like! Staphane did not listen to me AT ALL, or he was high. I asked for the ENDS of my extensions to be blended and tapered on the ENDS because they were blunt cut and looked chunky-instead he cut 3" pieces on the TOP of my head and proceeded to chop off the length completely! No face framing pieces, no blending the bottom—just whacked off the length to short and even MORE blocky. And the COLOR?!! I asked for "A FEW low lights the color of light brown sugar" to be pulled through to break up the blonde and I have DARK ASHES for hair with GRAY STREAKS—and he had the nerve to charge me $300 for this tragedy that will take YEARS to grow back and who knows how much $$ to get me back to being blonde…100% DO NOT RECOMMEND

Had my makeup done here. For some reason, the makeup artists thought it was okay to shave my eyebrows extremely thin?? I barely had any eyebrows left! For the price it’s definitely not worth it. People getting their makeup done here, beware. Honestly, it’s better if you just hire professional MUAs

I told the lady light makeup and walked out with pounds of make up on my face. I could have done my makeup better than this myself. Also, got my hair done. Nothing special. It cost me ₱4100. 100% do not recommend this place to anyone.

I usually don’t write reviews but in this case I’ll make an exception because my experience was very bad! I had a haircut in the Basement Shangri la 2 weeks ago. I got a junior specialist thinking they still know how to cut hair even if junior. My haircut was simple, 2 inches short, soft layers. And what I go? Hard layers that reached 6 inches instead of 2! I wanted below the shoulder cut and no fly away and instead got up to my chin where I can’t even tie all of my hair. And guess what? they charged me the full amount of 1300 for a haircut I didn’t ask for. I didn’t complain at first because I wanted to see if it will be as nice as they say the next day and true enough, fly away, can’t tie it etc… I texted them my situation and their solution was to have my haircut again by a senior stylist. I said I don’t know if my hair can be fixed because cutting it means it will be shorter. And it’s already short! They didn’t even bother to reply back! These people are not even listening to the customer. I didn’t want it short, I just wanted a trim! Their solution is to keep cutting. I had this haircut for my birthday and wala ruined by these people who don’t know how to listen and just do a simple trim! It took me so long to grow it to how I like it, I have to do it again!