Iconails Los Baños

Super inconsiderate and just pushing the blame to the customer! I called ahead to inquire about availability. During that call, I clearly stated that I needed it now, and the staff member discussed nail art options with me, which is what I intended to get, and even mentioned estimated service for nail art would take 1-2 hours. Based on this conversation, I traveled from Bay to their location specifically for nail art. Upon arrival, I was informed that the nail artist was unavailable. This is unacceptable. Why wasn't this crucial piece of information disclosed during our initial call? They attempted to shift the blame onto me, claiming I should have specifically asked if the nail artist was working today. However, the fact that they discussed nail art at all during the call implies the service was available, and I even asked if I go now, is it available and they said yes! It is their responsibility to inform customers of any limitations or unavailability of services before the customer makes a trip. Their failure to do so wasted my time and was incredibly inconsiderate. Don't waste your time here.

Got my nails done twice here already! Really nice place, run by nice people! Will definitely come back. 🫶🏼

I had a wonderful experience here. Friendly staff, stellar customer service from inquiry to after sales (they repaired my gel nails when it chipped a day after as a part of the warranty), squeaky-clean place and beautiful interiors. Nail technicians were skillful and polite as well. I will definitely come back. Salamat! 🙂

they welcome customers well and their place is very beautiful.. I recommend it to you, you will not regret it🥰🥰🥰

nice place so relaxing good staff service

Well-recommended Nail Salon. 😊