I'M Onsen Spa

I will never comeback in this spa again very noisy ang area ng massage nila Hinahayaan ang Iba guest na mkpg daldalan sa massage area n nka lagay na keep the silence sa sauna area naman ang babae staff hindi accomdating ayaw pa mag bigay ng key locker kung Hindi pa sabihan Wala sa ayos ang mga staff dito Sa totoo lang very disappointing hindi na ako babalik dito Buti pa sa wensha kahit mas mura at mejo magulo accommodating sila sa guest nila at maayos ang pakikitungo ng staff kea zero star talaga ako dito sa im onsen spa

Favorite namin tong I’m Hotel , maganda yung room and mababait ang staff.

staff no passion talaga

Relaxing Place and amazing ang mga nag massage. Hope na nabibigyan sila ng better salary.

I availed 1hr massage + dinner buffet. It didnt feel very premium tho I enjoyed the massage very much. I booked through their website and it was a bit unusual as they had to approve your reservation first before you could actually book it. I also tried their onsen facilities as you can use this optionally when you availed their massage. The onsen facilities werent that impressive but was still nice (only because I was alone during my visit). You also need to transfer between floors if you want to avail onsen and massage. The least I enjoyed would be the dinner buffet. Maybe because there wasnt a lot of customer so the choices are limited as well. I loved the massage tho hence the 4 star.

Just left I’M onsen spa with my group of 8. We all got 90 min massage treatments and two of us added an additional 30 min treatment. Half of us really enjoyed their services but the other half did not. I’ll first say that this place has really declined in quality overall. I first came here in 2019 right before the pandemic and it was SO much better then. Today, the ambience was not great, locker room was a bit dirty and very hot inside. Also, they only give you one towel and will charge you extra if you ask for another. Back in 2019 I remember the locker room and bath rooms were very clean, well equipped with toiletries and other spa goodies. As for my massage, it started off really good but half way through the service, my masseuse started to fall asleep! She must have dozed off about 8 times as her pressure would get very very light and even stop for extended periods. At the end of the massage they have you fill out a comment card and tip on the spot while standing right in front of you. It’s very awkward. I was so excited to come back this time, as my last experience was so great, but after today I will not come back.

I had a truly relaxing and refreshing experience at I'M Onsen Spa. The ambiance is luxurious, clean, and very calming, making it the perfect place to unwind and escape the stress of daily life. The onsen facilities were well-maintained and thoughtfully designed, creating a peaceful and rejuvenating atmosphere. The staff were professional, courteous, and attentive throughout my visit. They made sure everything was comfortable and explained the facilities clearly. The hot baths and spa amenities were incredibly soothing and helped me fully relax both physically and mentally. Overall, it was a premium wellness experience that exceeded my expectations. I left feeling refreshed, recharged, and completely pampered. I would highly recommend I'M Onsen Spa to anyone looking for a high-quality relaxation and spa experience in Makati.