Big Apple Express Spa SM Lipa

Visited last Feb 14, 2026 i was so excited when I saw Big Apple Express in SM Lipa..I used to be a customer in Forbestown in Bonifacio Global City days one of the first Branches they had years ago. I tried to visit here in SM Lipa as Im staying here while I’m on vacation Ms. Myra (the receptionist) accommodate and told me to come back after an hour from 2:50pm she told me to come by 4pm then I agreed accepted the time she suggested and then I came back by 4pm She look surprised and asked me again to come back by 4:40pm I was really upset 40mins additional..I am an OFW i waited and respect her words then I comply and for her it was easy to tell me to just wait and come back? As an OFW we really value our time we don’t want to waste it while were here in the Philippines..if she inform me that it’s not possible I can really understand I can visit other day rather ask me to wait and come back then still unsure…

Changes have been made since my last visit. I will say that they are accommodating. They will explain the best services to offer. Therapist are great especially Kash. She is amazing.

They were very nice. The service was really good. I’m planning to get my last massage before going back to the US. I’m terrible at remembering names, but, my massage therapist did her job really well. I love it. The only thing I didn’t like was the ceiling in the rooms were open, maybe maintenance or something but it made me uneasy even though the room was dark when I had the massage

I get what the other reviewers are saying, the receptionist is indeed blunt and can be more mindful of how she talks, but it's not that bad. Answered my basic questions without issue. As in if you want a massage and you're in SM Lipa, don't let the reviews stop you especially as this seems to be the only massage spa available there. I did get a full hour Balinese massage which was nice. Addtl 15 minutes to rest before leaving. Masseuse delivered on moderate intensity, and had good control throughout the session. Loved the head and arms massage, appreciate the focus on the shoulders as I'm tense in that area. I might try the Brazilian next time as I find myself wanting something more intense. The price feels a bit steep though.

Receptionist extremely rude and unfriendly. Doesn’t even know her store products well and can’t explain the pricing properly of the individual massage packages to the customers. Will not recommend to get any service from here, as there is absolutely no basic customer service at all(doubt the masseuse here will also giving you the same service or attitude) A big sure ‘NO’ to this massage store if you ever at Lipa SM Mall and looking for a massage.

The worst massage experience we've ever had. We didn't finish the the whole session.

Pros: -they check your bed with UV light. i have the habit of trying our different spas and this is a first for me. -depending on how you like your massage, they got a very powerful ‘press’ and ‘slap’ style. it felt like my whole body is vibrating lol -they got more unique styles of stretching compared to others that I’ve tried Cons: -they don’t wash your feet before massage -ceiling light from other cubicles might be distracting, better to use wall lamp -more expensive. 700 for 45mins which you can get for 1hr in other spas -no tea after massage Overall, I still like it because it’s different. Ate Amabel did a good job👍 Management needs improvement but I still enjoyed the actual massage. I’ll be back if I ever wanted to get a massage while in SM Lipa.