SkinStation Glorietta

I’ve had several services done here since I purchased a package, and honestly, the service quality really varies each time. The location is very convenient for me — it’s close to my office, so it used to be easy to drop by during lunch breaks or after work. But my most recent experience was really disappointing. I was scheduled for a treatment, and no one informed me in advance that there would be a long wait or that the assigned staff wasn’t available. I ended up waiting for over an hour, even though my appointment should’ve already been finished by then. Every time I asked for an update, they kept saying "just 15 more minutes," but it never actually happened. I would’ve appreciated honesty more — they could’ve simply told me that the specialist was leaving or that there were no available staff. Instead, I was left waiting and frustrated. It’s disappointing because I still have remaining sessions in my package, but after that experience, I haven’t gone back. I used to really like how convenient this branch was, but that one encounter made me rethink returning. A little honesty and consideration would have gone a long way.

I had a package with SkinStation Glorietta, and unfortunately, the service experience has been consistently disappointing. The main issue is appointment management. On two separate occasions, I arrived on time for a pre-scheduled appointment, yet had to wait over an hour before treatment even began. This defeats the purpose of booking in advance. Appointments should create predictability, especially for a clinic operating inside a wellness hub like Glorietta, where many clients intentionally stack services (lashes, brows, hair, nails) in one visit. The prolonged and repeated delays suggest a clear gap in operations and capacity planning: • Overbooking relative to staff availability • Inefficient time allocation per procedure • Lack of buffer management for spillover delays If walk-ins are prioritized over scheduled clients, that should be communicated transparently. Otherwise, honoring confirmed appointments should be non-negotiable. The location and brand positioning set an expectation of professionalism and efficiency, but the execution does not currently match that standard. I hope management re-evaluates their scheduling and customer flow process. Until then, I cannot recommend this branch based on my experience.

Supposed to be a place where you can relax, but SkinStation is consistently frustrating! Their clinic phone numbers don’t work and no one answers!!! Booking an appointment is extremely difficult because the app doesn’t work at all! I literally had to travel to Glorietta just to secure an appointment and on the day of my appointment, I kept calling to inform them that I would be late but again, the number didn’t work. When I arrived, I was told the next available appointment was weeks away!!! Staff simply smile and tell you to "use the app" Do they use the app themselves? Because it clearly doesn’t work. Always a DISAPPOINTING EXPERIENCE. NEVER MISSES.

I've done their diode laser treatment for underarms several times already, and I did notice positive results. My hair growth became noticeably thinner. I’m now giving their Axilight Laser a try. While the treatments are effective, I do feel their push to sell products is a bit much. I understand the need to promote, but I often find myself questioning whether the products are as effective as they claim. The clinic itself is clean and comfortable, and the receptionist was okay.

Nag pa schedule ng appointment ang ending sunod2x na cancelled. Wala daw doctor to accomodate or may emergency. Not recommended branch they will accomodate you at first but later on will have this so called your scheduled appointment has been called thing.

i think my third time trying to book an appointment here for my diode package and they are always not available or sometimes i need to rebook but the number they always give is CANNOT BE REACHED or no one’s answering! worst skinstation i’ve been to. i tried to book again but the earliest diode they can do is dec 16 WHAT (based on the reviews they only have 1 diode machine now i get it) ALSO CAN U PLS check on the receptionist, very rude and it’s like they dont want costumers to be there. Do they not train for therapeutic communication?? pls check this branch asap

My appointment for an IV Gluta is 4:15pm. I was served 5:11pm. Seems like they just want to milk money out of customers hence they overbook people with merely 15mins interval. The guy before me who was also waiting was booked at 4pm. The guy after me in the background (in green) was booked at 4:30pm. I’m booked at 4:15pm. No wonder why there’s a long waiting time as the bookings aren’t spaced out for allowances. Time is very important for me. This branch wasted my 1 HOUR. You give out a 15 minute grace period for us customers for our booking time right? So there should be penalties as well if you your service is delayed - especially at this magnitude of 1 HOUR! A 1 HOUR DELAY IS UNACCEPTABLE. I frequent M Place branch and the longest I’ve waited in that branch for an appointment is 10minutes. I just went here because doctors are not available in my usual branch on the days I need my IV. People, do not book this branch in Makati. Go to Belair branch instead! Belair branch is just 10 minutes away from here.