WATSONS ISLAND CENTRAL MACTAN

By far the worst Watsons branch in Lapu-Lapu City. The cashier was rude and showed no understanding of customer service. Please train your staff better—they represent your brand. The girl with big eyes and acne was rude and does not know anything about customer service. I do not know why you guys hire these kinds of people; they are ruining your brand and image.

Staff was rude as hell. Was minding my own business until a random staff told me my acne was very severe in such an uncalled for and obnoxious way AND they had the nerve to TOUCH MY FACE while they told me how bad it was. All that just to try and upsell me some stuff. Train your damn staff to be nicer. Never coming back here, wala kayong basic decency.

This Watsons branch is by far the worst I’ve experienced. When I tried to pay, their terminal didn’t issue a receipt, but the amount was still deducted from my account. They then asked me to use another payment method, which their terminal also failed to recognize, so they switched to a different one to process the payment. As of this review, I still haven’t received a refund for the first payment, and they’ve been extremely unresponsive with follow-ups. I do NOT recommend this branch.

Terrible service Last month I came here and got a makeup remover for my eyes and lips -based on the salesperson's suggestion-, along with some other stuff. However, I felt uneasy when the salesperson kept pushing pricey cosmetics on me. I ended up asking for a more affordable remover, and they recommended another "remover" which turned out to be just a tonic lotion! I only realized this after returning to my home country. I just got the wrong thing, even if I spent a lot of money… 😡I’m so disappointed and get angry. I recommend being careful for purchasing😱

Been their to window shop with colleague. At the very moment we've entered the store we're already followed by the security guard(or not) as if we're shoplifters. Sa imo diha nga bae nga manager or supervisor, makalagot ka. Dili na mi mobalik pa ug usab.

판매원들이 계속 주시하고 쫓아다면서 뭐 하나라도 관심가지면 비싼제품들을 계속 가지고와서 추천함

Good store well stocked & clean Workers are helpful