Allied Care Experts (ACE) Medical Center Cebu

Worst hospital Ive ever been to.. Balibaran ka sa triage kai pagawas na daw ang doctor kai 7:20 am na, dili na mu entertain and coming pa ang next shift at 8am and madugay pajud daw. We were advised to just see a consultant sa ilang medical clinics sa taas... Nagpaemergency gani kai "emergency", mubalibad man ang mga doctors. Are the owners or top management even aware whats happening?!

No complaints at all. Dugay lang mi nasaka sa room ky natungnan puno2 pero understandable rjud. Everything went well. I've been to another major hospital in Cebu too and they're just almost the same.

grabe itong hospital. kahit may permission na Ang doctor for releast. Dami palusot . pinapatagal pa nila pag release Ng pasyente . unlike sa iBang hospital. . 8 am palng nag start pag process ung 12 noon Hindi pa binibigay unrelease form patio billing . gusto pa yana lumaki Ang bill Ng pasyente Bago bigya Ng release form. hays. . did na maulit ulit magpa admit Dito SA hospital

Worst hospital ever. Matagal Ang process nila sa administration and discharge. At Ang mga nurse nila mga walang alam at palpak.😡😡😡

ok lang nmn sila, short staffed kasi so things is a bit slow.

We are very disappointed with our recent experience at this hospital. For a whole abdomen ultrasound, patients are required to fast for several hours. We followed all instructions and arrived early, yet the doctors and staff responsible for the procedure arrived late. It is unacceptable to keep fasting patients waiting longer than necessary. Proper scheduling and punctuality should be a priority, especially when patients have already prepared and are physically uncomfortable. The HMO staff were also not accommodating and lacked warmth in assisting patients. A hospital environment should feel supportive and professional, but that was not our experience. In addition, the laboratory process is extremely inefficient. Every time laboratory tests are needed, patients are required to go back and forth just to secure HMO charge approvals. This system is exhausting and inconvenient, particularly for those who are already unwell. We hope the hospital takes this feedback seriously and improves its time management, customer service, and coordination with HMO providers. Patients deserve better care and a smoother experience.

We were disappointed with the HMO staff at counter 3 during friday morning duty. the staff seemed not very knowledgeable and she's not helpful in assisting my senior patient. my patient had a follow up laboratory request from his admission last october and wanted to use his insurance. but the staff refused, saying that the request need for diagnosis. i know the staff was aware that my patient hd been admitted before and already had a record with the hospital. I hope the management can look for this concern and provide a better service especially for senior patient