Health Horizon Diagnostic Center

Absolutely terrible customer service. I scheduled my parents for Annual Physical Exam. They would not accept my insurance initially, when they did. Parang pinamukha pa sayo na ikaw yung may utang hindi yung insurance. Pinayagan lang daw na parang nagmakaawa ka kaya tinanggap na lang. Thats what they made my parents feel. Kaya never going back.

I rarely leave negative reviews, but my experience with the ultrasound staff at this facility, at the third floor was incredibly disappointing and unnecessarily stressful. From the moment I walked in, I was met with cold and dismissive attitudes. Rather than creating a supportive and professional environment, especially for a procedure that can already be emotionally sensitive, the staff acted like I was an inconvenience. Their tone was rude, their communication was abrupt and at no point did I feel respected. The entire experience left me feeling anxious, humiliated, and more stressed than when I arrived. It’s deeply concerning how little care was shown. If you’re looking for a place that prioritizes patient well-being, dignity, and basic kindness, I strongly suggest looking elsewhere. No one should have to endure this kind of treatment during what is often a vulnerable and important medical appointment.

Not so spacious facilities, but their process is quite fast. Staff aren’t so friendly though. I went there for my annual physical exam. CBC, Xray, and Urinalysis were fast. Had to go back another day for ECG and Pap Smear. When I tried calling their landline and mobile phone to inquire available ECG schedules, no one is answering. But sometimes the line gets busy. Hope they can improve their communication lines.

I was severely disappointed of how the ultrasound staff treated us while availing their services. They were harsh and provocative in handling our patient, blatantly uttering offensive words.

Despite sa ka busy kag ka damo pasyente. Okay gd ila service bsan grabe ka toxic sang iban nga paseyente nga upod namon gna cater gd nla japon sang tarong, kag ka barato sang ila nga prices compare sa iban na labs, highly reco gd ni, dri kami prmi gapa labs sang pamilya namon.

The place is clean and refreshing. Yet the management and the workers is soooo unorganized! The workers itself seems busy doing their own stuff than assisting the patients. I arrived 7am in the clinic since I have a schedule for ultrasound. I informed them I have a schedule ultrasound and they told me to wait. I sit there patiently. I am an impatient person, I admit that though but I sit there waiting. As I sit there I noticed those people just arrived left and was already tested. I still keep quiteand think they might have a different test to take. It's already 8:15am and due to boredom. I ask the personnel who schedule and organized the person in line. I told him when the test will start coz I far as I know the schedule for ultrasound is only. 7-9am and it almost 9am already. Then he told me. Oh! Actually the test is already started and I thought you're done with the test already! 🙄😒 Very unorganized!! Won't go back here. The elderly people around me complaining as well. They advise their patients to drink water. No water available on the clinic itself.

The worst customer service. I went in to get a copy of my mom’s X-ray result. I understand that they are busy people and we had to wait for at least an hour, but when I ask for a follow up, the person in the Information desk snapped at me and told me to wait in an unprofessional/sarcastic manner. I am also a health professional and I fully understand the pressure of our profession but to snap at a customer?