Brow Lounge - SM City East Ortigas

Habang tumatagal pumapangit service nyo, last month nagpathread Ako, di nasunod style na gusto ko at sobrang bigat ng kamay ni ate. Kahit pangit experience ko last month bumalik parin Ako kanina baka kako kasi bagohan lang yong naassign sakin dati kaya ganun, so ito na nga kanina with ibang tech na to ah, sa 7 years ko nagpapathread kanina lang dumugo kilay ko (6 na dot), pano kasi parang minamadali, sobrang kakapal ng kilay na hinihila all at once, medyo maga sya kahit almost 12 hours na nakalipas, Ngayon lang nangyari Sakin to, di parin nasunod style na sinabi ko, sobrang nipis na kala mo kilay pang 90's. Sabi ko arkohan lang konti sa dulo kasi last month ginawa Sakin sobrang flat and straight. Ekis na sainyo

You're supposed to attach the lash to my natural lash, but it was attached to my skin aghhhh lol kaya pala ang sakit and there's this gritty feeling on the inside of my eyeline when I close my eyes. I confirmed with their page, hindi dapat sa skin nakadikit and di dapat uncomfortable. Also since the glued to my skin sobrang hapdi ng mata ko during the session and after, and ako naman since first time kala ko normal lang. And I kept saying ang sakit mahapdi, all the lash tech said was yes mahapdi talaga 💀 2 stars kasi maganda naman talaga effect sa huli pero sa iba nlng ako next time .

Availed their tidy brows. Lagi yun pinapagawa ko at okay naman, dito ako lagi nagpapagawa. Pero recently, Ewan ang panget ng gawa. Tidy nga lang, LINIS LANG, pero shinape pa, ginupit pa. Kalbo na yung dulo ng brows ko eh aalis pa ko, kaya nga pinalinis sana. Hay nako. Tidy lang, hindi shape. Bakit moo ginupit!!! Sagad pa gawa, ang nipis ng shape. Naaasar ako.

I was first in line, nagpalista and have 2 types of service to be done (wax and thread), 3 other customers followed after me na walk-ins din and mas nauna pa silang sinalang??? Like you could’ve places me either sa wax or thread but no mas nauna pa yung mga sumunod sakin dumating. Improve CS skills ng front desk, how do you arrange and assign customers sa gagawa? So disappointed.

Antamad ng mga staff, and namimili ng client. Jusko kung tinatamad kayo resign na lang madami may need ng work, sayang pasahod sa inyo👎

Super tagal ng service and the one who’s tidying your brows will leave you in the middle of it to attend to the people who’s in the receiving/reception area. Why is there only 1 person doing everything in this branch?

This was supposed to be a simple brow clean-up for men. I clearly asked for a simple shape, but the lady completely ignored my request and shaped my brows like I'm entering a beauty pageant. It’s frustrating and unprofessional. They don’t listen and seem to do whatever they want. Avoid this place if you value your time and appearance. Fire these people.