Beauty and Beyond - City Time Square

I don't really care about reviews in particular but with how they responded to my effort travelling all the way to the shop and just being treated like a 'go away' kinda customer, it's just so unprofessional. For Mandaue Time Square staff, they're so not accommodating. I booked a schedule yesterday for my 2nd session of diamond peel. A lady on the phone confirmed I was scheduled for Tuesday 8:30pm (the following day). I was also aware of their 15mins grace period (from my 1st session, they informed me about this). The next day I came around 8:37pm (coming from Colon with the usual heavy traffic). I was expecting a good turnaround but the opposite happened. They insisted that it's their cutoff already coz it's 8:30pm (they close at 10pm during weekdays btw). THEY WON'T DO ANY SERVICE COZ IT'S CUTOFF. Say what? How can you confirm an 8:30pm schedule over the phone yesterday then suddenly declare today that 8:30pm is your exact cutoff time when the customer was already there at the shop? You should have texted or called earlier so that my effort and money for fare won't be wasted! Yes I was 7mins late, but how about the 15mins grace period extension policy? If I got there around 8:45pm then I would understand, I won't even show up if I was that late! But no, I was within the 15mins grace period! Scrap that policy if you don't follow it! Overall, it's not a good behaviour to mistreat your customers. Nope! That's an extremely rude behavior. Polish your practices as it represent the name of your business. Not gonna recommend this place to my friends! PS: The staff weren't even sorry after I decided to leave, they instead continue their chitchat and Facebook video call sessions. Worst is I availed a package for multiple sessions, it's just my 2nd session and I already experienced this.