The Hospital at Maayo

The BEST hospital in Cebu! ❤️ Thank you for taking care of me and my baby! During prenatal check-ups until postnatal excellent service jud! Thank you so much to my OB > Dr. Varona and the staffs sa women’s wellness❤️ si Dr. Varona kay always jud cya manawag especially katong hapit nako manganak para mangayog update and to ask if kamusta ko huhu thank you doc 🥹 very approchable and mga but.an kaayo ang mga staff. Mu follow up jud cla ahead permi if naa kay appointment. Limpyo kaayo ang hospital murag hotel jud di ka makafeel nga naa kas hospital😅 Loyal customer here!

Great facilities, latest tech medical equipment, modern bed frame with remote control, memory foam mattress, spacious room, great shower area. Great customer service from all the staff except they are very slow whether it's due to the internal processes or what but just too slow. Billing team is the slowest billing dept I have ever experienced. Even though Doc fees included in the LOA of HMO, it still needs Doc's approval and Doc is found nowhere. Waiting since 8am, 6hrs and counting to be discharged.

we did a basic executive annual checkup package.. staffs were accommodating, facilities are clean, spacious.. part of the package, like urine test, cbc, xray, ecg, plus breakfast (after all tests were done). salamat sa mga staff ga atiman og matagdanon.. 🙏🙂👍

The facilities are excellent, but the admission, discharge, and inpatient services could be improved as they tend to be slow. I have experienced this on more than one occasion. Additionally, some staff members, particularly at the cashier, could be more approachable and accommodating.

We're forever grateful to God for guiding us to Maayo Hospital Center, where mama received exceptional care and compassion during her 4-day stay. From the moment we walked in, we were impressed by the state-of-the-art facilities and the dedication of the staff. Every moment of our experience was seamless, reassuring, and filled with kindness. Mama's road to recovery was paved with the expertise and warmth of the Maayo team, and we're thrilled to say she's now on the path to full recovery! If you're looking for a hospital that truly cares, look no further than Maayo Hospital Center. Trust us, you'll receive top-notch care and be in good hands. Thank you, Maayo, for helping mama heal and for being a beacon of hope and healing 🙏🏻💕

If I could rate this 0, I would. Very disappointed with our experience with general consultation surgery. They are very quick to make an appointment but do not see patients that are booked. Twice our appointment has been cancelled while we are already in the waiting area. If we did not ask the receptionist where the doctor was and why we weren’t called yet, they will not even inform us that the doctor has already left. Very poor communication and poor regard for patient experience. We will not be availing of their services in the future and will caution anyone against using their services as well. Our recommendation would be to replace the receptionist with an electronic booking system instead.

Ka wa gyud klaro aning service sa Maayo Hospital. Grabe ka stressful ako na experience karong adlawa 23February2026 ug sa previous pa gyud na case. Ang mga schedule nako for follow up consultation cge ka cancel and then you need to call again for another scheduling. I was supposedly schedule today for an EMG and a follow up consultation with my Ortho using my ensurance. So I went first to the General Reception for schedule confirmation and other paper works. Since I always use my ensurance so medyo familiar na ako sa mga procedure prior to consultation and any procedures. The receptionist confirmed my schedule and encode it in the system. However, it was the consultaion thing that was envoded. So i ask again how about for the EMG procedure? Di ba dapat pa approve muna sa ensurance before umakyat? Then she called the Rehab department and talk to somebody in charge. Then she advise me diretso na lng daw sa rehab dep kasi unahin muna daw procedure then later na approval for ensurance. But i doubt kasi nga usually approval muna from ensutance before procedure. So i went to ensurance to ask if ganito ba ang procedure ngayon? The ensurance lady ask me to left my ensurance card to go for the follow up check up with my Ortho. However, I still ask her how aboit the EMG procedure? Sabi nya di daw nya makita sa system kasi yong consultation lng naka lagay. She ask me to confirm again sa reception. So i did, but the reception advise me the same. Saka muna sa taas to perform the procedure then approval after. So umakyat na ako and went to my Ortho my consiltation. Afterwhich, umakyat ako sa rehab department to perform my EMG procedure. So heto na, pag punta ko dun tanung ulit sino daw nagpapunta sa akin. If ano mode of payment. Sabi ko nqg ask na akp several times sa reception. I"m using my ensurance for this procedure and was advised na umakyat muna to perform the procefure and after to process the payment. Now, sabi sa akin sa rehab hindi daw ganun. Dapat pa aprrove muna sa ensurance before the procedure. Nakaka stress, bali pa yong braso ko. Tapos pinabalik balik pa ako back and forth para sa mga malabo na advise on how to settle the payment. Sakit ng katawan ko maglakag pabalik balik. Tapos sabihan sabihan ka lang. SORRY MERON LANG MISCOMMUNICATION. SUCH INCOMPETENCE!!!!!! This happen not once but twice already Tagal pa magprocess ng ensurance. No to MAAYO HOSPITAL services!!!!!